Frequently Asked Questions

Here are the most Frequently Asked Questions (FAQs) about our technical services.

About Artsy Course Experts

We help creative teachers that need help with tech for their courses, communities, and websites. These are experienced professionals that are usually very busy creating or serving their customers and have limited technical skills.

We help creatives with technology for their online courses, membership communities, and teacher websites.

Yes, we focus exclusively on creative clients that teach or have communities around topics like: Design, Making, Fashion, Writing, Performance, and Audio/Visual.

Our expertise revolves around technology, structured e-learning, and analysis. Our technology skills include software, servers, HTML customizations, and integrations. Our e-learning skills include curriculums, lessons, multimedia, engagement, and resources. Our analysis includes planning, audits, processes, and growth strategies.

Our guiding C.O.R.E. values are built on being Careful, Open-Minded, Reliable, and Ethical. These words describe how we do our work, review our quality, and make important decisions.

We have a bunch of happy customers featured on our Testimonials page. We don’t provide contact info to protect our client’s time.

Totally. Check out our About Us page.

Our Services

The main services we offer are New Project Technical Help and Monthly Tech On Demand support services.

We help creative teachers with technology to create new projects such as online courses, membership communities, and coaching websites. This service focuses on Planning, Building, and Launching a new e-Learning offering. More

You can stop worrying about your technology, because our experts will periodically maintain and verify that your systems are working reliably for your business and customers. When tech problems occur for your business or students, our experts will carefully and quickly troubleshoot and fix any issues. More

You can let go of your technical work as we build out your next big system. You don’t have to worry about your system features not working yet, or wasting tons of time not driving your company forward, and you can start seeing positive results in just a few months. More

We provide monthly Tech on Demand services to help creative teachers with technical maintenance and troubleshooting. Each plan also include support hours for planning, set ups, analysis, and optimizations. More

We support Thinkific, Teachable, Kajabi, UpCoach, WordPress LearnDash, Podia, MightyNetworks, Circle.so, and other popular course, community, and website systems. More

Yes, we provide coaching to help you plan and grow your business. We can help you convert your vision into realistic stages via a roadmap and then create a technical blue print to achieve your goals.

Yes, we can help you set up, configure, and launch your new course, community, or website. We’ll work with you to gather up all the requirements and content, then we’ll assemble, code, configure, connect, test, and launch. Tech projects are worked on continuously until complete

Yes, after a project, we can maintain all your systems to keep everything running 100%. We can also investigate your problems to research, test, document, and deploy long-term fixes.

Yes, we provide detailed analysis to help you with your student experience, website customer experience, community member experience, SEO, technical settings, sales page conversions, and customer support issues.

Yes, we can help your business grow by helping you with revenues, profits, cost savings, performance, and automations.

Planning Your Technology

Yes, we can help you brainstorm on how to improve your creative training business by discussing your strengths, weaknesses, opportunities, and threats around your systems, content, data, procedures, and automation.

Yes, we can help turn your business plan to life by figuring out all the best vendors to use as well as how to connect them and configure them to achieve your business objectives.

Yes, we can help you research and create a phased technical roadmap for your training business as you level up your features and capabilities.

Yes, we can help you figure out the right platforms to use at each stage so that you can manage your costs while still providing great features as your revenues rise.

Setting Up New Platforms

Yes, we can help you set up your new course by configuring the theme, sales page, curriculum, course content like text, videos, images, course settings, resources like PDFs, quizzes, email, payments, and lots more.

Yes, we can help you set up your new community by configuring the theme, sales page, rooms, user roles, content, settings, resources, email, payments, and lots more.

Yes, we can help you set up your new website by configuring the theme, pages, header menu, footer, plugins, store, blog, email, payments, and lots more.

Yes, we can help configure your domains and urls with www and without www for your website, course, and community. We can also help you with things like redirects, email, and google analytics.

Yes we can also help you set up other systems like email, payments, analytics, meetings, and webinars.

Maintaining Systems

Yes, we use tools and also manually check your systems to make sure they are working every day.

Yes, we make data backups of settings and also grab screenshots so that we can go back to an old version if something happens or detect undesired changes.

Yes – Big Time! We’ll be looking at HTTPS, firewalls, logs, software bugs, hacker attempts, unwanted users, administration URLs, and dozens of other things.

Yes! We’ll make sure that your systems are running the latest software versions so that it will have all the best features, least amount of bugs, and known security issues addressed.

Yes. We make sure that all your systems are actually working by logging in, clicking the navigation, making sure your theme works, checking your text, images, and video, and more.

Troubleshooting Software

Yes, we fix problems that you have with your course, community, or teacher website.

Yes, we can help your students with accessing your system, content, videos, and more. We’ll even work directly with your students if you like.

Yes, if necessary, we’ll work with your platform or software vendor in order to debug and fix your problem.

Most customers submit tickets via web form or email. This allows customers to submit all the details. We may end up asking more questions or begin triaging the problem.

Yes, of course! We’ll first document the problem, research solutions, fix on a test or production environment, then we’ll fully deploy the fix, and finally we’ll writeup some notes so you avoid the problem in the future.

Analysis

Yes, we can analyze the search content and settings for you system to make sure you maximize the chances of being found by search engines.

Yes, we will analyze your sales pages to make sure they have essential elements like benefits, pain, testimonials, guarantees, and multiple Call To Actions. We will also review all text, design choices, and links.

Yes, we can provide technical audits of each of your platforms to analyze all your technical settings and suggest optimizations to make the system more user friendly, faster, reliable, and secure.

Yes, we can analyze your entire service from the user’s point of view. This includes everything from sales, onboarding, navigation, common use cases, support, and more.

Yes, we can review your support processes and problems with your customer satisfaction.

Optimizations

Yes, we can dig into your hosting, caching, logic, assets, servers, bandwidth, and more to make your systems perform faster.

Yes we can help your overall system have more features by integrating several best in class systems.

Yes, there are several ways we can help you get more revenues from existing customers as well as reducing costs.

Yes, we can help you save more time using automation so that administrative and advanced tasks can be done automatically.

Yes, we can explore several techniques to reduce refund requests from frustrated or unhappy customers.

Payments & Cancellations

We accept payments from the following Credit Cards: Visa, MasterCard, Discover, and American Express.

We take payment at the beginning of new work. So clients pay 100% at the start of a new Tech Project or Custom Project, or 100% at the start of your monthly Tech On Demand support subscription.

Yes, when using online browsers, we utilize the HTTPS protocol and SSL certficates for secure transactions. We also use the leading online payment provider Stripe, which utilizes global compliance and standards.

Our Tech Projects service uses a custom quote based on your project goals. This takes into account considerations like features, breadth, depth, and speed.

Sorry, we don’t accept equity or profit sharing for payment. We want to stay focused on delivering great independent technology services without getting distracted by third party matters.

Yes! We’re so confident in our services that we offer a 100% Expert Partner guarantee. If you aren’t completely satisfied with our work, care, communications, or skills in the first 30 days, just send us a note explaining what went wrong and we’ll provide you a full refund.

Yes! Of course, you can cancel at any time. You can submit a request, send an email, or let us know at a check in. To maximize reliability and avoid fraud, we will confirm with the account owner.

Sure, just send us request and we can upgrade or downgrade a recurring service plan. If you have multiple systems, don’t forget to tell us which property you want to change.

If you have multiple sites, courses, or communities, then each one would require a plan. This allows you to have a different service levels for each of your services depending on business and market needs.

Starting & Onboarding

First, we’ll talk about your goals and challenges and make sure we are a good fit with our skills and style. Secondly, we’ll do a discovery session to identify the steps and gaps to make your vision a reality. Finally, we’ll present an assessment and proposal with different solution options.

First, you will get an email confirmation and receipt. Secondly, our team is notified about your order and team members are assigned to you. Thirdly, we start welcoming you and collecting more information about your project and systems using email, surveys, and zoom.

We’ll use email and Calendly to figure out our first meeting. We would love to meet you about a week after you sign up.

We’ll learn about your different courses, communities , websites through our intro and deep dive meetings. Over the first few weeks, we’ll request additional information through secure online forms. As we communicate, we’ll also exchange different types of documents and links.

We will Google Forms or password sharing tools like LastPass to collect your user name and password for various systems.

Yes, we’ll assign you a dedicated project manager, senior engineer, and technician. You may also interact with a few shared resources like our account manager, creative professionals, quality assurance, and administrative helpers.

Most clients can stop worrying about technical details about 2 weeks after starting with us. From there on, you can let us know if you want high level executive updates or still like to hear about technical details.

Schedules & Timing

We’ll get started right away, but remember professional projects go through a development process to get through planning, requirements, design, development, testing, reviews, etc.

Yes, you can submit work at any time. If you are working on a Project we’ll review the new work as an additional task or a change request. If you are a monthly Tech on Demand customer, then we’ll start working based on your available hours and backlog.

New work is reviewed as tickets, problems, and issues come in. We have a prioritized queue of work. This queue moves faster during Monday-Friday business hours because we have larger and more skilled technicians during this time. But we still provide emergency support during weekends. Across all our clients, we prioritize outages and critical errors over enhancements and review work.

Maintenance and reports happens throughout the month. We do different things every week.

The audits will occur at various times of the week and day. If we ever need to apply updates or patches, we will do those during the early morning or late evening to reduce any downtime for your students.

Yes, we’re going to have recurring meetings to talk about what was done and the next steps. We’ll use a calendar invite to block out time and make it easy to reschedule/cancel sessions.

Our Work Process

You can send large files to us using online links to your google drive, dropbox, teams, or similar cloud sharing tools. You can also share videos from wistia, vimeo, vidyard, youtube, zoom, loom, etc. If you are sending a bunch of directories or files, using a .zip file archive can not only compress the files but group them into a single file.

Yes, we can open png, jpeg, ai/svgs, pdfs, mp3, mp4, fonts, and more. We can also work with tools to convert or export files.

Yes, you completely own all courses, content, and creative work. We are a work-for-hire to help you create, grow, and operate your courses, communities, and websites.

We do not sign Non-Disclosure Agreements or Non-Compete Agreements with our clients. If you prefer, we can work together after you have publicly announced your unique offering.

Yes, your information will not be shared or sold to anyone. This includes your plans, training content, videos, images, documents, marketing and sales tactics, and operational processes. All data submitted is protected under copyright and intellectual property laws. Finally, please only share what is required for us to help you with your work and our services.

YES! We really care about security! Here are some of the things we use – SSL, HTTPS, Certificates, Password Managers like LastPass, DashLane, Firewalls, Attack reports by who and country, Antivirus software, Limit access only to those required, Avoid Weak passwords, Specify users by rights and roles.

We have a very simple Terms & Conditions page that summarizes what you get with our services.